Answers to what owners ask the most.

Yes. Every active is at a daily-use safe dose vetted by our DVM advisors. There are no steroids, no isoxazolines, and nothing that builds up toxicity over time. Most owners stay on it long-term as a maintenance protocol.

Yes. QuietPaw works through different pathways than Apoquel (JAK inhibitor) and Cytopoint (anti-IL-31 antibody). Many owners use QuietPaw alongside an Rx and gradually taper off the prescription with their vet's guidance.

Most owners report noticeably less night-scratching by week 2 and visibly less paw licking by week 4-6. The 90-day mark is when seasonal triggers stop flaring. Consistency matters more than dosage.

The chew base is naturally beef-flavored with no corn, soy, wheat, or artificial colors. It is not hypoallergenic by definition, so if your dog has a confirmed beef allergy, contact us before ordering. Most dogs with environmental or seasonal triggers tolerate it fine.

Safe for dogs 12 weeks and older. Senior dogs in particular tend to respond well because the omega-3 and turmeric also support joint comfort. Adjust the chew count by current body weight (1 chew under 25 lbs, 2 chews 25-75 lbs, 3 chews 75+).

Most skin-and-coat products are fish oil plus a multivitamin. QuietPaw specifically pairs anti-histamine botanicals (calendula, aloe) with omega correctives (krill, borage GLA) and an antioxidant (turmeric). It addresses three pathways of the itch cascade, not one.

Twelve months under normal outdoor wear, including swimming, rain, and rolling in mud. We've aging-tested 240 pendants under simulated daily-walk conditions; median active life is 380 days. Replace at the 12-month mark to stay on the safe side.

Yes. The pendant is external-only (essential oils diffusing in the air around the collar) and does not interact with topical drops, oral chewables, or prescription medications. Many owners use it to taper off chemical preventives over a 30-60 day overlap.

The blend is at diffusion-only concentrations and the oils never touch the skin directly, the capsule releases them into the air around the collar. A small minority of dogs scratch the area for the first 48 hours while adjusting; this typically settles. If irritation persists past 72 hours, return for a full refund.

Yes, fully waterproof. The capsule housing is sealed against water ingress and the SmartRelease membrane releases steadily whether wet or dry. Lake swims, beach trips, and rainy hikes are fine.

Replacements are $19.99 with proof of original purchase. Tighter-fit collar attachments are also available; email support@pawley.com.

No. Every Pawley product is over-the-counter and delivered directly to you. We do encourage owners to keep their vet looped in, especially when adjusting any prescription medication.

Not in the harm-them sense. Every product goes through a voluntary tasting and tolerability panel with our staff dogs and a small group of customer dogs whose owners opt in. No lab testing, no captive subjects.

QuietPaw is formulated specifically for canine physiology and is not recommended for cats. The pendant has a separate cat-formulation version using cat-safe essential oil ratios; sign up at pawley.com/cat-pendant for the waitlist.

Talk to your vet first. We do not have specific safety data for pregnant or nursing dogs, and we'd rather you get a personal-vet sign-off than rely on a generic FAQ answer.

Orders placed before 2pm ET ship the same day. Standard delivery is 3-6 business days within the continental US.

Yes, on the 2-jar and 3-jar QuietPaw packs and the 2-pendant and 4-pendant pendant packs. Single-unit orders include shipping at checkout.

Currently US and Canada only. We're working on UK and EU; sign up for the newsletter for the launch announcement.

Check your spam folder for the subject line "Your Pawley order is on its way." If it's still not there, email support@pawley.com with your order number and we'll resend within an hour during business hours.

Pick your pack size, choose Subscribe at checkout, and we ship a fresh order on the cadence that matches your supply (every 30, 60, or 90 days for QuietPaw; every 12 months for the pendant). Subscribe price is 15% lower than one-time, and shipping is always free.

Yes, in two clicks from your account portal. No support ticket required. We don't lock anyone in.

Yes. The customer portal lets you adjust the pack size, swap to a different product, or reschedule the next ship date. Changes apply to the next charge, not the current one.

You can place a one-time order at any time without affecting your subscription cadence. Use the same email address at checkout and the system links it to your account.

QuietPaw: 60-day money-back. Pendant: 30-day money-back. Both include free return shipping in the US. Keep the product or pass it to a friend; we don't ask you to ship it back.

Email support@pawley.com with your order number and a one-line "didn't work for us" or similar. Refund hits your card in 3-5 business days. No questions, no upsell scripts.

We replace it free, expedited. Email a photo of the damage to support@pawley.com and a fresh unit ships the same day.